Return Policy

Last updated:

Overview

ThriveScreen is committed to customer satisfaction. This Return Policy outlines the terms and conditions for returning or canceling our wellness programs and services. We want you to feel confident in your purchase and offer a straightforward process for returns and refunds.

30-Day Money-Back Guarantee

We offer a comprehensive 30-day money-back guarantee for all new subscribers. If you are not completely satisfied with your ThriveScreen program within 30 days of your initial purchase, you may request a full refund of your subscription fee. This guarantee applies to:

  • First-time subscribers to any ThriveScreen program
  • Fitness Boost program
  • Mindfulness Pro program
  • Productivity Elite program
  • Any combination of programs purchased together

Eligibility for Refunds

To be eligible for a refund under our 30-day guarantee, you must:

  • Request the refund within 30 days of your initial purchase date
  • Have an active account with ThriveScreen
  • Provide a valid reason for the refund request
  • Not have previously received a refund for the same program
  • Comply with our Terms of Use and community guidelines

How to Request a Refund

To request a refund, follow these steps:

  1. Log in to your ThriveScreen account
  2. Navigate to Account Settings or Billing section
  3. Select "Request Refund" or "Cancel Subscription"
  4. Provide details about your refund request
  5. Submit your request
  6. You will receive a confirmation email within 24 hours

Alternatively, you can contact our support team directly:

Email: office@vorghalxzar.world
Phone: +1 775 434 8580
Address: 304 Park Ave S, New York, NY 10010, United States

Refund Processing

Once your refund request is approved, we will process your refund according to the following timeline:

  • Refund requests are reviewed within 1-2 business days
  • Approved refunds are processed within 5-7 business days
  • Refunds are credited to your original payment method
  • Your account access will be terminated upon refund processing
  • You will receive a confirmation email when the refund is complete

Please note that depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

Subscription Cancellation

You can cancel your subscription at any time without penalty. Cancellation terms are as follows:

  • Cancellation takes effect at the end of your current billing cycle
  • No refunds are provided for the current billing period
  • You retain access to your program until the end of the billing cycle
  • Your account data will be retained for 30 days after cancellation
  • You can reactivate your subscription at any time

Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions canceled after the 30-day guarantee period
  • Partial month subscriptions (refunds are not prorated)
  • Promotional or discounted subscriptions (unless otherwise stated)
  • Subscriptions purchased with promotional codes or gift cards
  • Duplicate or fraudulent purchases
  • Subscriptions canceled due to violation of Terms of Use

Common Refund Reasons

While we accept refund requests for any reason within 30 days, common reasons include:

  • Program content does not meet expectations
  • Technical issues or platform problems
  • Difficulty accessing program materials
  • Program not suitable for personal needs
  • Accidental or duplicate purchase
  • Change in circumstances or priorities

Billing Issues

If you experience billing problems or unauthorized charges, please contact us immediately:

  • Duplicate charges: we will investigate and refund within 2 business days
  • Unauthorized charges: we will reverse the charge and investigate
  • Billing errors: we will correct the error and adjust your account
  • Payment failures: we will notify you and provide resolution options

Chargeback and Dispute Process

If you dispute a charge with your credit card company or financial institution, we will:

  • Cooperate fully with the chargeback investigation
  • Provide documentation of your purchase and account activity
  • Attempt to resolve the issue directly with you first
  • Suspend your account during the dispute process

We encourage you to contact us directly before initiating a chargeback, as we can often resolve issues more quickly.

Refund Limitations

Please note the following limitations on refunds:

  • Refunds are limited to the subscription fee paid
  • Refunds do not include taxes or processing fees
  • Only one refund per customer per program per year
  • Refunds are not available for accounts with outstanding balances
  • Refunds may be denied for accounts with suspicious activity

Account Reactivation

If you cancel your subscription or receive a refund, you can reactivate your account at any time:

  • Log in to your account and select "Reactivate Subscription"
  • Choose your program and billing frequency
  • Your previous progress and data will be restored
  • You will not be eligible for the 30-day guarantee again

Gift Subscriptions

Gift subscriptions are subject to the following terms:

  • Gift subscriptions are non-refundable
  • The recipient can cancel the subscription at any time
  • Refunds for gift subscriptions must be requested by the gift recipient
  • The 30-day guarantee applies to gift subscriptions

Promotional Offers

Subscriptions purchased with promotional codes or special offers are subject to:

  • The terms of the specific promotional offer
  • Possible restrictions on refunds or cancellations
  • Different refund timelines than standard subscriptions
  • Verification of promotional code validity

Data Retention After Cancellation

After you cancel your subscription or receive a refund:

  • Your account data is retained for 30 days
  • You can request permanent deletion of your data
  • Deletion is irreversible and cannot be undone
  • Some data may be retained for legal or compliance purposes

Contact Us for Refund Inquiries

If you have questions about our Return Policy or need to request a refund, please contact our customer support team:

ThriveScreen Customer Support
Email: office@vorghalxzar.world
Phone: +1 775 434 8580
Address: 304 Park Ave S, New York, NY 10010, United States
Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Policy Updates

We may update this Return Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated Return Policy.

Satisfaction Guarantee

Your satisfaction is our priority. If you are not satisfied with your ThriveScreen experience for any reason, we encourage you to reach out to us. We are committed to working with you to find a solution that meets your needs, whether that involves program adjustments, additional support, or a refund.